Privacy policy
Effective Date: July 23, 2026
Last Updated: July 23, 2026
FerraVitals ("we," "us," or "our") operates the website https://ferravitals.com/ (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or make a purchase.
By using our Site, you acknowledge that your personal information may be collected and used as described in this policy, subject to applicable law.
1. Information We Collect
We collect several types of information to provide and improve our services.
Personal Information You Provide:
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information, processed securely by our payment processor
- Order history and purchase information
- Communication preferences
- Information you provide when contacting customer support
Automatically Collected Information:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our Site
- Referring website addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Provide customer support
- Send marketing communications where permitted by law and, when required, with your consent
- Improve our website, products, and services
- Prevent fraud and enhance security
- Comply with legal obligations
- Analyze website usage and performance
3. How We Share Your Information
We do not sell your personal information to third parties for monetary consideration. We may share your information with the following categories of recipients where necessary to operate our business.
Service Providers:
- Payment processors to process transactions
- Shipping carriers to deliver your orders
- Email service providers to send communications
- Website hosting and analytics providers
- Customer service platforms
- These providers may process your information on our behalf in accordance with their applicable agreements and privacy obligations.
Legal Requirements: We may disclose your information when required by law, court order, or government regulation, or when necessary to protect our rights, property, safety, or the rights and safety of others.
Business Transfers: If FerraVitals is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to applicable privacy laws.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertising where applicable
- Improve website functionality
You can manage cookies through your browser settings and, where available, our cookie preference tools. Disabling certain cookies may limit some features of our Site.
Some privacy laws provide additional choices regarding advertising and tracking technologies. Where applicable, you may exercise those choices through the tools or contact methods provided on our Site.
5. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect your personal information, which may include:
- Encryption for data transmission where supported
- Secure payment processing through payment service providers
- Security updates and system monitoring
- Restricted access to personal information where appropriate
No method of transmission over the internet or electronic storage is completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal exceptions.
- Opt-Out: Unsubscribe from marketing emails and exercise applicable privacy opt-out rights.
- Data Portability: Request a copy of certain personal information in a portable format.
- Restriction or Objection: Request restrictions on or object to certain processing where applicable.
To exercise your rights, contact us at sales@ferravitals.com. We may need to verify your identity before processing your request and will respond in accordance with applicable law.
7. Marketing Communications
Where permitted by law and, when required, with your consent, we may send you promotional emails about FerraVitals products, special offers, and other updates.
You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in a marketing email
- Contacting us at sales@ferravitals.com
- Updating your communication preferences through available account settings
- Even if you opt out of promotional emails, we may still send necessary transactional or service-related messages, such as order confirmations and shipping updates.
8. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those external sites. We encourage you to review their privacy policies before providing them with personal information.
9. Children's Privacy
Our Site and products are intended for adults aged 18 and older. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, please contact us so we can review the matter and take appropriate action.
Where applicable law imposes additional requirements concerning minors, we will comply with those requirements.
10. International Users
Your personal information may be processed in countries other than the country where you reside, depending on the locations of our business operations and service providers. These countries may have data protection laws that differ from those in your location.
Where required by applicable law, we will take appropriate steps to protect personal information transferred internationally.
11. U.S. Privacy Rights
Residents of certain U.S. states may have rights under applicable state privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and similar laws.
Depending on the law that applies, these rights may include:
- The right to know what categories of personal information are collected and how they are used
- The right to access personal information
- The right to request correction of inaccurate personal information
- The right to request deletion of personal information, subject to exceptions
- The right to obtain a portable copy of certain personal information
- The right to opt out of certain sales, sharing, or targeted advertising activities, where applicable
- The right to limit certain uses of sensitive personal information, where applicable
- The right not to be discriminated against for exercising applicable privacy rights
To submit a privacy request, contact us at sales@ferravitals.com. We will review and respond to eligible requests in accordance with the applicable law.
12. Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfill the purposes described in this policy
- Process orders and provide customer service
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce agreements
- Detect and prevent fraud or security issues
When personal information is no longer needed, we will take reasonable steps to delete it or de-identify it, subject to applicable legal and operational requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations.
Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Where required by law, we will provide additional notice of significant changes.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
FerraVitals
Email: sales@ferravitals.com
Website: https://ferravitals.com/